End User Support

  • Full-Time
  • On-Site
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Job Description:

We Are Hiring – End User Support

Ultimate HR Solutions (UHRS) is hiring a Manager – End User Support for a prestigious and well-established organization in the UAE.

Job Purpose

To lead the end-user IT support team, ensure smooth IT operations, resolve technical issues, improve user satisfaction, and manage IT hardware assets and inventory.

Key Responsibilities

  • Lead and manage the end-user IT support team and daily support activities.
  • Troubleshoot and resolve desktop, laptop, software, and hardware issues.
  • Oversee computer setup, software installation, and configuration.
  • Manage IT support requests and ensure timely issue resolution.
  • Support IT security and ensure end-user devices follow required security standards.
  • Manage printers, scanners, and other computer peripherals.
  • Maintain accurate IT hardware inventory and asset records.
  • Coordinate the procurement of computers and IT equipment with the relevant departments.
  • Train and guide team members and provide technical support to employees.
  • Monitor support performance, collect user feedback, and identify areas for improvement.
  • Recommend IT solutions and process improvements to support business needs.
  • Support endpoint monitoring, automation, and efficient IT service management.

Qualifications

  • Graduate degree or diploma in Computer Science, Information Technology, or a related field.
  • Relevant IT certifications are an advantage, such as:

    • CompTIA A+
    • Microsoft or Cisco certifications
    • ITIL
    • Cybersecurity certifications

Experience

  • Minimum 5 years of experience in desktop configuration and IT support.
  • 2–3 years of team management experience.
  • Strong experience in end-user computing, hardware and software troubleshooting, and IT service support.
  • Experience managing IT assets and supporting enterprise IT infrastructure is an advantage.

Technical Skills

  • Desktop and end-user computing support
  • Windows and UNIX server administration
  • Network administration and troubleshooting
  • IT hardware and software management
  • IT security and access controls
  • Cloud computing fundamentals
  • IT service management
  • Disaster recovery and infrastructure support
  • Process automation and technical reporting

Key Competencies

  • Team leadership and coordination
  • Strong problem-solving and analytical skills
  • Excellent communication in English
  • Planning and organizational skills
  • Customer service and user support
  • Report writing and documentation
  • Negotiation and stakeholder management
  • Ability to work under pressure and manage priorities
  • Continuous improvement and innovation

If you are an experienced IT support professional with strong technical and team leadership skills, we encourage you to apply.